What people say about Bridal sense

Most reviewers describe the staff as friendly and helpful¹, with many saying they were made to feel like family² and that the team was amazing and helped make their day a success³. Staff members are frequently called kind, knowledgeable, helpful, and patient⁴, sweet and genuinely helpful throughout the process⁵, and friendly overall⁶.

Mixed experiences. One reviewer felt that once my dress was purchased everyone wasnt friendly anymore⁷, and another noted they stood there for several minutes with no greeting upon arrival⁸. A different reviewer found the ladies very helpful but warned that attention depends on the day of the week⁹.

Most customers describe Bridal Sense as a good overall experience, with many calling the process smooth and enjoyable¹.

When things go wrong. One reviewer calls the shop horrible after issues with a consigned dress and being told it was still active when checking on it².

Special moments. Some customers highlight personal touches, such as being allowed to bring friends and family and popping champagne while trying on gowns³. Others mention finding a dress for a low price and still receiving creative help to source matching accessories⁴.

One reviewer noted "a limited selection"¹, and another mentioned the shop "did not have my dream dress"², even while still recommending the store for budget shoppers.

One called it a "beautiful collection of dresses"³, while another praised the "staggering collection to try on"⁴. A reviewer said their selection is "HUGE and widely varied"⁵, and another found "so many options to choose from"⁶. Reviewers also pointed to quality alongside variety, with one describing "consigned dresses that look brand new"⁷ and another noting they got a gown "for 97% off retail"⁸, suggesting both affordability and quality in the stock.

Customers note that prices are very affordable and the dresses are all drop¹, and that the shop is reasonably priced and budget friendly². Several say the store offers affordable options for all budgets³, with price points for everyone⁴. One bride bought her wedding dress for $300 under my budget⁵, while another appreciated the under $800 room⁶. Others describe being able to try on several beautiful dresses within my budget⁷, and finding plenty of options within a budget of $1,500⁸.

Alteration costs. A few reviewers raise concerns about the cost of alterations rather than the dresses themselves, noting that alterations was almost the same price of a dress⁹.

Customers describe her making them feel like family and trusting her honesty right away¹. She is noted for assisting a bridal party personally², and for knowing exactly what a bride needed for her body type³. Many say she pulled dresses for them herself and helped them find the right fit⁴. She is described as down to earth, not pressuring customers, and working with their budget⁵.

Handling tight timelines. When weddings were close, Nancy is described as managing fast turnarounds, finding, shipping, fitting, altering, and delivering a dress quickly⁶. She also stayed after hours and changed a personal appointment to help a bridal party⁷.

Staff were praised when they did a fantastic job suggesting and executing these modifications¹, and customers found that prices are reasonable². Others said the services (alterations etc) were on point³, calling it the best alterations in town⁴, with one adding that alterations was amazing as well⁵.

Complaints about cost and quality. One described a botched job, saying they completely botched what was supposed to be a minor alteration⁶, while another complained that the alterations was almost the same price of a dress⁷.

Bridal Sense accepts gowns on consignment, assessing condition and setting a price with the owner¹. Some sellers report the staff gave an 'objective and professional assessment' of the dress¹, and the shop keeps in touch about pricing as things move along, staying 'prompt with communication and aligned/adjusted well on price'².

Mixed experiences. One reviewer says staff called the dress 'in excellent condition and should sell quickly'³ but things did not go smoothly after that. Another says that after consigning, repeated calls were met with the same answer that the dress was 'still active'⁴, without further clarity. A third person trying to start the consignment process says they 'called three times for information' and, after emailing details as asked, 'never heard back'⁵ about an appointment.

When it works well. Other sellers describe the process as straightforward, with one saying 'it was easy process'⁶ for an unused dress. Another describes using consignment after a marriage ended, thanking the shop 'for working with me'⁷ to part with the gown. The shop's general offerings are also noted to include 'consignment offerings'⁸ alongside new dresses, and the sales floor itself is described as consisting mostly of 'consignment dresses' visible from the window⁹.

Bridal Sense regularly helps customers with very tight timelines before weddings and other events¹². Customers have come in with only one week or even less before the big day and still found dresses³⁴. Alterations and tailoring have also been completed on short notice, with one customer needing it done in less than two weeks⁵.

When the date moves. Others came in a month before the wedding after a problem with a previously purchased dress⁶, or with a three week timeline due to another shop's error⁷. Even a last-minute prom decision was accommodated, with staff going above and beyond at the very last minute⁸.

One reviewer called last minute and the shop fit them in¹, while another said they didn't have an appointment and were able to get in right away². However, not every experience was smooth, as one person was told after driving out that they only take multiples not a single dress³.

Busy days. Staff note that attention can be limited without a reservation on certain days, advising to make an appointment if visiting on a Saturday⁴. Several reviewers described the booking and confirmation process itself as pleasant, noting that every associate they spoke with to book the appointment was helpful⁵, and one described a great experience from booking the appointment to actually arriving⁶.

Customers can browse Bridal Sense's inventory online before visiting¹. The online listing helps set expectations for the in-store visit².

Discounted gowns online. The store also lists its discounted designer gowns online so shoppers can check them out ahead of time³.