Privacy Policy of Shono

Effective Date: May 20, 2025

1. Introduction

Shono ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use Shono — an AI assistant that helps YouTube creators manage, analyze, and respond to comments using natural language processing and automation.

By using Shono, you also agree to be bound by the YouTube Terms of Service.

2. Information We Collect

We collect the following types of information when you use Shono:

Account Information

• Name, email address, and Google account ID when you authenticate via Google OAuth to connect your YouTube channel.
   

YouTube Data (Accessed via YouTube API Services)

Shono uses YouTube API Services to securely access data from your authenticated YouTube account. This includes:

• Comments from your channel (content, author, timestamp)
   
• Video metadata (e.g., title, ID, playlist ID)
   
• Channel metadata (e.g., channel name, ID, statistics)
  

This data is used only for the purpose of enabling Shono’s AI engagement and moderation features and is accessed with your explicit permission. 

You may also review the Google Privacy Policy to understand how Google handles your personal data.

Usage Information

• Interaction patterns (e.g., number of replies generated, comment actions taken)
   
• User-defined rules and settings for automated replies and moderation
   

Device & Tracking Information

• Shono may use cookies or similar technologies to store session data and preferences to improve user experience.
   

3. How We Use Your Information

We use the information collected to:

• Provide Services: Fetch and analyze YouTube comments, generate reply drafts, and manage comment moderation.
   
• Personalize Engagement: Improve reply accuracy using channel and video context.
   
• Improve Our Platform: Analyze engagement trends and usage behavior.
   
• Customer Support: Respond to technical and account-related issues.
   
• Communications: Send product updates, service-related notifications, and system alerts (you may opt out of promotional messages).
   

4. Sharing of Information

We do not sell your personal information. We may share limited data under the following circumstances:

• Service Providers: Trusted third-party partners for infrastructure, analytics, and hosting, under confidentiality agreements.
   
• Legal Compliance: As required by law, or to comply with legal requests or regulatory obligations.
   

5. Cookies and Similar Technologies

Shono may use cookies or similar technologies to enhance your experience, such as remembering preferences, improving performance, and measuring engagement. These tools may store information on your browser or device.

6. Data Retention and Deletion

We retain your information only as long as necessary to provide services or comply with legal obligations. You may revoke Shono’s access to your YouTube account at any time via the Google Security Settings page.
You can also request full data deletion at any time. To request full data deletion, please contact us directly.

7. Your Rights

You have the right to request access, updates, or deletion of your personal data. You may disconnect your YouTube account at any time, after which Shono will no longer collect or use your data.

8. Children’s Privacy

Shono is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or within the Shono platform before they take effect.

10. Contact Us

If you have questions or concerns regarding our privacy practices or your data, please contact us.